Terms and Conditions

Effective Date: January 1, 2026

Welcome to Helper Home. By accessing our website, browsing our services, or submitting a service enquiry, you agree to comply with and be bound by the following terms and conditions.

1. Scope of Facilitation

Helper Home acts as a coordination and facilitation agency connecting households with independent domestic workers, helpers, cooks, and caretakers. Specific responsibilities, compensation, hours, and expectations must be clearly agreed upon between the household and the domestic personnel during the initial coordination process.

2. Non-Medical Care Disclaimer

Services categorized under Japa Maid / Nanny, Elderly Caretaker, and Patient Caretaker represent non-clinical daily routine assistance, personal comfort, and companionship. These services do not constitute registered medical care, clinical nursing, or physician diagnostic treatment. Any medical or emergency requirement must be directed to licensed healthcare institutions.

3. Household Obligations & Respect

Households engaging domestic support coordinated via Helper Home agree to provide a safe, respectful, and dignified working environment free from harassment, hazardous conditions, or unreasonable demands outside agreed scopes.

4. Accuracy of Information

Enquirers agree to provide accurate and complete information regarding home locality, duties required, Duty Hours (Part Time, Full Time, or 24 Hours / Live-In), and household members to facilitate appropriate matching.

5. Replacement Assistance Policy

If a placed staff member needs to be replaced, Helper Home can assist with replacement coordination according to the applicable service terms and replacement policy discussed at the time of engagement. Replacement assistance is subject to availability, verification requirements, and the specific terms agreed for the placement. This does not constitute unlimited, guaranteed, or free replacement unless expressly stated in a written service agreement.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the applicable laws of India.

7. Amendments

We reserve the right to revise these Terms and Conditions at any time. Changes become effective immediately upon posting to this website.